Privacy Policy

Effective date: 27 April 2026

This Privacy Policy sets out the practices and procedures of fangheng.com.my (“this website”) for collecting, using and disclosing information from individual users (“Users”). It explains how we disclose your information when you use our services and tells you about your privacy rights and legal protections.

This website is managed by a licensed real estate negotiator and marketing representatives who specialise in property promotion and sales. We act as an intermediary between prospective buyers or tenants and property developers, assisting with enquiries and bookings. Please note that we do not own, manage or develop the property projects concerned.

By using our services, you agree to the collection and use of information in accordance with this Privacy Policy. We use your data to provide and improve our services to you.

1. Personally identifiable information

This Privacy Policy applies to the digital platform managed by Henry Yap (葉耀漢), real estate negotiator with IQI Realty Sdn Bhd (REN No.: REN 78253, tel: +6012-245 7793).

At fangheng.com.my, protecting your digital privacy is a priority. We understand the importance of responsibly managing any personally identifiable data (“Personal Information”) you entrust to us. This online Privacy Policy is intended to make the protection and security measures we apply to the information you share more transparent.

  • Collection of personal data: We may collect personally identifiable information from Users through a range of interactions, including but not limited to browsing this website, registering an account, submitting a property enquiry, subscribing to a newsletter, taking part in a survey or using other resources and services we provide.
  • Types of information collected: To facilitate our property services, we may ask Users for their full name, email address, contact number and mailing address. While we respect Users’ right to browse the website anonymously, we only collect personally identifiable data when Users voluntarily submit it.
  • User consent: Users may decline to provide personally identifiable information at any time. Please note, however, that declining to provide certain details may limit your access to specific website features, property updates or our advisory services.

2. Technical and non-personal information

Whenever Users interact with this website, we may automatically collect non-personally identifiable information. This technical data is used to optimise website performance and the user experience, and may include:

  • Browser details: the name and version of the browser used.
  • Device profile: the type of hardware or computer used to access the platform.
  • Connection data: technical details of how Users connect, such as operating system, internet service provider (ISP) details and other similar analytics identifiers.

3. How we use personal information

We collect and process your personal data to give you a high-quality, professional experience, specifically for:

  • Service delivery and improvement: maintaining website functionality and monitoring usage trends.
  • Enquiry and booking management: coordinating your requests, arranging property viewings and facilitating communication between clients and developers.
  • Fulfilling professional obligations: supporting the preparation and completion of property-related agreements, advisory services or contractual arrangements.
  • Communications: contacting you by email, phone, SMS or other electronic channels with updates, security alerts or property listing notifications.
  • Personalised marketing: providing news, selected property offers and information about similar projects (unless you opt out).
  • Customer support and feedback: responding to service requests more effectively and improving our advisory services.

4. Sharing and disclosure of personal information

We are committed to keeping your data confidential. We do not sell or trade your information. We share your data only in the following circumstances:

  • Authorised service providers: third-party providers of technical support, data analytics or communication services.
  • Property developers and business partners: as an intermediary, we share information with developers or owners only to the extent needed to process your booking or property transaction.
  • Business transfers: in the event of a merger, asset sale or restructuring, your data may form part of the transfer.
  • Affiliated entities: our parent or subsidiary companies, which must strictly comply with this Privacy Policy.
  • Legal compliance and safety: where required by law or to protect the rights, property and safety of our organisation, our Users or others.
  • Explicit consent: for any other purpose not listed above, we will disclose information only with your direct authorisation.

5. Transfer of personal data

Our strict policy is not to transfer your personal information to third parties not engaged to act on our behalf, unless required by law. We will never sell personal information collected online without your express consent. Please note that your interactions on any external website are governed by that platform’s own terms and policies.

6. Security of personal data

We take appropriate administrative and technical measures to protect the personal information shared with us from unauthorised access or disclosure. We ensure that every stage of data storage and processing is properly supervised to safeguard your privacy.

7. Cookies and tracking technologies

To improve your browsing experience, this website uses “cookies”. These small files are stored on your device and used for administrative records and to analyse user interactions.

  • Managing cookie preferences: Users can set their browser to refuse cookies or to alert them when cookies are being sent. If you disable cookies, some parts of the website may not function properly.

8. Third-party services and external links

We use authorised third-party providers to help deliver property information and professional services, and we take diligent steps to ensure these providers are contractually obliged to protect your personal information. This website may contain links to the websites of partners, developers or sponsors. We are not responsible for the privacy practices or procedures of these external parties.

9. Children’s privacy

Our services are not directed to anyone under the age of 18, and we do not knowingly collect personal data from minors. If a parent becomes aware that their child has shared information with us, please contact us immediately and we will take steps to delete it.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. If we make significant changes, we will post a prominent notice on the website or notify you by email. We recommend reviewing this page regularly.

11. Your consent

By using this website, you consent to the terms of this Privacy Policy and to our processing of your personal information for the purposes described above.

12. Contact us

If you have any questions about this Privacy Policy, you can contact us:

  • Email: henry@fangheng.com.my